FAQS

WHEN WILL YOU SHIP MY ITEMS?

We ship items within 1-3 days of payment. 

WHAT IS THE STORE'S CANCELLATION POLICY?

If you wish to cancel your order(s), please contact us immediately. We will only accept cancel requests within the first 6 hours of placing your order. Once the order request has been processed by our warehouse or manufacturers, your order cannot be canceled.

When will I receive my item(s)?

Most items are delivered within 7-14 business days in the United States. 

Orders from Australia/Canada may be delivered within 2-4 weeks with Standard Shipping. 

 ** THESE ARE ESTIMATED DELIVERY TIMES. There may be delays due to the shipping carrier or international customs sorting.

HOW SECURE IS MY PERSONAL INFORMATION?

Sweevly adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL, WHAT'S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. And make sure you type in the correct email address before submitting your order. You can also contact our support team and they will be able to assist.

WHAT'S YOUR RETURN AND EXCHANGE POLICY?

ALL SALE ITEMS ARE FINAL SALE. We do not accept returns unless the product(s) are defected. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect.  

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it. Customers are responsible for ALL shipping costs when returning.

Our customer service team is always here to help you with your concerns. Send us an email at support@Sweevly.com and we will get back to you within 24 hours.

We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

HOW DO I TAKE CARE OF MY NEW ITEMS?

- Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry.

- When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.

- Never expose jewelry to household cleaning products.

- Never expose jewelry to chlorine swimming pools or hot tubs.

WHAT IS 30 DAY MONEY BACK GUARANTEE?

When you purchase a product from Sweevly, you are protected by a 100% money back 30-day guarantee. If you don't receive your order within 30 business days from the day of shipping, please let us know and we will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund, whichever you prefer.

HOW CAN I CONTACT YOU?

please feel free to send us an email at support@sweevly.com. One of our customer service specialists will answer your inquiries within 24 hours.