Returns & Refund Policy

Refunds (if applicable):

Returns are accepted only under the following conditions:

  • Customer must email us within 7 days after receiving the product.
  • The returned item(s) must be unused and in new condition.

In the rare event that an order is shipped with a defect or damaged, we will either offer a replacement or a refund if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. Returned item(s) must be shipped back to our office.

    Lost orders

    When you purchase a product from Sweevly, you are protected by a 100% money back 30-day guarantee. If you don't receive your order within 30 days from the day of shipping, please let us know by sending an email to support@Sweevly.com and we will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund whichever you prefer.

    The money-back guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.

    We do realize that online shopping can be troubling, that's why we are committed to give you an assurance that after you made the purchase and you are not happy with the item, we'll make it right because we value you as our loyal customer. We will take the necessary actions to ensure you are 100% satisfied.

    Please note that lost orders with "Delivered" status on tracking info will not be applicable for refund nor a replacement.

    Late or missing refunds (if applicable)

    If you don't receive your refund within 7-10 business days, please check with your bank first. You may also contact your credit card company, as it may take some time before your refund is officially posted.

    If you’ve done all these steps and you still have not received your refund, please contact us at support@Sweevly.com.

    Exchanges (if applicable):

    If you need to exchange your items, send us an email at support@Sweevly.com.


    Disclaimer

    Customers will be responsible for paying their own shipping costs for returning their items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Sweevly may change these policies at any time without notice